COMPARATIVE STUDY OF DIGITAL PAYMENT USAGE BY THE PEOPLE PRE AND POST-COVID-19

Abstract

Digital payment is the need of the hour. Government of India wanted to implement digital payment in India. But at the same time whole world was in the grasp of COVID-19 pandemic. As it was a contagious disease people were very fearful about the consequence of this disease. People wanted to have a safe payment system and fortunately people had such kind of system and that was digital payment system. The infrastructure was already made by the government. The main goal of the research study is to know the digital payment usage by the people before and after COVID-19. In this research study total 52 respondents have been selected for the study who are using online digital payment. Random sampling technique is used for selecting the respondents out of the given number of available respondents in the Nagpur city. Different variables are selected to find out the impact which were time saving, usage rate, tracking, risk, transmission, challenges, acceptability, monthly spent, online shopping and payment option. Paired sample t-test is used for data analysis of the respondent’s data.