BALANCING ACT: STRUGGLE FOR WORKPLACE UNDERSTANDING AND SUPPORT

Abstract

Mousami is a KPO employee with work experience in customer service and banking for around eight years. Her spouse works for a reputed IT Company, and she has two small children ages 4 and 2 years. For the past two years, Mousami and her spouse have worked from home and have successfully maintained a healthy work-life balance. Aakash, Mousami's spouse, has been working from his workplace for the past three months, while she has continued to work from home. Her work shift is from 6 a.m. to 4 p.m., and she is struggling to balance her own health issues with the needs of her children and her professional commitments.